FAQ's

Frequently Asked Questions - FAQ’s
 
 

DELIVERY

Please note that because our items are personalised they will be dispatched between 1-3 days after your order has been placed You will receive an email once they have been shipped. 

ALL OUR SHIPPING IS FULLY TRACKED AND WILL NEED TO BE SIGNED FOR

▲ UK - First Class Royal Mail Tracked : 1 - 2 working days 

▲ EUROPE - International First Class Tracked : 5 - 7 working days

▲ WORLDWIDE - International First Class Tracked 7 - 10 workings days on average subject to customs check. 

Tracking will give you the peace of mind to know where exactly your product is.

If you need your items urgently please contact us at

lullasboutique@gmail.com

 

ORDERS

Corporate Orders

If you have a corporate order please email us at lullasboutique@gmail.com and we shall get back to you quickly to handle your request.

Urgent orders and large orders

If you have an urgent order or have a large order and want a discount please contact us at lullasboutique@gmail.com

 

 

MONOGRAMMING

Depending on what product you chose you will be able to monogram up to 8 -9 letters. Some products will be a maximum of 2 letters. These will be shown in the item description on the page.

All our monogramming is in uppercase letters only.

Monograming comes in three different colours, gold, silver and rose gold. You also have the option of blind emboss which means you will see the letters but no colour. Only the indentation of the characters you will see. You also have the option of selecting no personalisation.

 

 

RETURNS

 My item is faulty

If your item is faulty please email us within 7 days of receiving your order. We shallissue you with an exchange or credit note, at our discretion.

lullasboutique@gmail.com

 

There is something wrong with my order

If you there is something wrong with your order please contact us contact us at lullasboutique@gmail.com

 

Can you return your item? 

Please choose carefully as unless your purchase is faulty we will not be able to accept an exchange nor will you be able to return it.

 

 

 

 

 

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